Air India Staff Assaulted by Passengers at Mumbai Airport

 Air India Express Staff Assaulted by Unruly Passenger at Mumbai Airport Over Check-In Dispute

News Article:
A disturbing incident unfolded at Mumbai airport on September 1, where a woman passenger allegedly assaulted a female staff member of Air India Express. The altercation, sparked by a dispute over priority boarding, led to the passenger being handed over to the Central Industrial Security Force (CISF) and subsequently to the police.

Image credit - India today 

Key Highlights:

• Assault Over Priority Boarding: The incident occurred when a female passenger at Mumbai airport became agitated over a priority boarding issue. The altercation began when the passenger was asked to wait while another customer was being checked in. Upset by the delay, the passenger reportedly turned abusive and assaulted the airline staff member at the counter.

• Immediate Action by Airline: Air India Express swiftly responded to the situation. According to a statement by the airline, the Duty Manager immediately notified CISF personnel, who took charge of the situation. The unruly passenger was then handed over to the police as per the Standard Operating Procedures.

• Air India Express’s Stance: In response to the incident, Air India Express reiterated its strict policy against any form of misconduct that threatens the safety and well-being of its passengers and staff. The airline emphasized its zero-tolerance approach to such behavior, ensuring that the safety and respect of its employees and partners are upheld at all times.

• Legal Action: The passenger involved in the altercation has been handed over to the police for further investigation. The airline has made it clear that such incidents will be dealt with seriously to maintain a safe and respectful environment for both passengers and staff.

Also Read: Old Man Assaulted in Nasik Train on Beaf Issues 

This incident at Mumbai airport highlights the importance of maintaining decorum in public spaces and the serious consequences of aggressive behavior. Air India Express's prompt handling of the situation underscores its commitment to the safety and well-being of its employees and passengers.